Q. How do I change my password?
A. We recommend you change your password as soon as possible. Go to my account and select my password.
Q. What is CR?
A. CR refers to credit 1CR = 1€.
Q. What do I do if a competition I have entered does not take place?
A. If a competition does not take place your ticket(s) will be automatically refunded into your account.
Q. Can I withdraw funds from my account at any time?
A. Yes, you are free to withdraw the full amount of funds from your account at any time. Select my account and select withdraw credit. (please allow up to 14 days before it reaches your bank account).
Q. Do I need an account to purchase a ticket for a competition?
A. Yes, to purchase a ticket or upload a competition you must create a raffle it account. You are free to browse the website and find your dream prize without setting up an account.
Q. When I create a competition am I free to remove my competition at any time?
A. When you create a competition with raffle it you are free to remove your competition at any time. All tickets that have been purchased for your competition will be automatically refunded.
Q. How long does my ad last?
A. Your ad lasts 90 days. After this period you’ll be given three options.
1. Extend your ad.
2. Let the competition take place with the amount of tickets currently sold.
3. Remove your ad.
Q. Can I purchase more than one ticket?
A. Yes, you can purchase as many tickets as there are available.
Q. What can I list for competition?
A. You can put any personal belongings for competition as long as they're within raffle it's Terms & Condtions (Please see Terms & Condtions clause No.18 for more information).
Q. What is verifying my prize?
A. Acceptance of the prize is performed by the winner verifying the delivery or collection of the prize by using the “prize validation” button in my account on our platform (please see Terms & Conditions clause No.11 for more information). By selecting the verify button you are accepting the prize and allowing the sellers money to be automatically released into the seller's wallet.
Q. What happens if I don’t renew my ad?
A. Your ad lasts 90 days. After this period, you’ll be given three options:
1. Extend your ad.
2. Let the competition take place with the amount of tickets currently sold.
3. Remove your ad.
If you do not choose one of these options your ad will automatically be removed. All tickets that have been purchased for your competition will be automatically refunded.
Q. How do I create a competition?
A. Creating a competition with raffle it is done in 5 easy steps:
1. Find the item you want to upload for competition.
2. Click the "place competition" button.
3. Follow the instructions on the website to upload your competition.
4. Calculate your entry costs.
5. Confirm payment and create a draw.
Q. How do I enter a competition?
A. Entering a competition with raffle it is done in 5 easy steps:
1. Search our website and find your dream prize.
2. Click enter competition.
3. Answer the skill-based question.
4. Pick your lucky numbers.
5. Confirm payment and best of luck.
Q. What happens if I win a competition?
A. You will receive an email verifying that you have won.
Q. How is a winner decided?
A. The raffle it system is designed to choose a winner at random once the competition takes place.